Reducing freight surprises

Freight rarely goes wrong at the last minute. It goes wrong early, in a decision nobody recorded, and then arrives as an invoice that does not match the quote.

The four decisions

• Who arranges the load, and who carries the cost if it waits.
• Whether the quoted rate assumed a full container or a part load.
• The delivery window, and what happens to it when the mill runs late.
• Which documents travel with the load, and who produces them.

Write them into the order

Each of these is a sentence. Put all four on the order at the moment it is confirmed, and the invoice has nothing left to argue about.

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